Housekeeping is the heart of our business
Hiring, training, and supporting quality housekeepers is one of the most valuable services we offer to our homeowners. Our guests consistently rate our homes’ cleanliness as exceptional, thanks to our robust housekeeping program.
We attract and retain the most qualified housekeeping professionals by offering a living wage and great benefits. We train them thoroughly, with detailed cleaning checklists and regular inspections.
After each stay, homes are cleaned and reset for the next guests.
We use a systematic method to ensure that every part of the home is guest-ready.
As part of this process:
Interior of the home is cleared of any items left behind by previous guests, and all surfaces are wiped clean.
Hard-surface floors are swept clear of debris and mopped. Carpets and area rugs are thoroughly vacuumed.
Sheets are freshly laundered and placed on beds.
Towels are freshly laundered and placed in bathrooms and kitchens.
All dishes and utensils are cleaned.
Refrigerator, freezer, oven, stove top, microwave, and coffee maker are cleaned.
Dining table and chairs are wiped down and all drawers are cleaned and organized.
Showers, bathtubs, and toilets are thoroughly cleaned.
All trash cans are emptied and provided with a fresh liner.
Exterior grounds are cleared, and outdoor chairs and tables are wiped down.
When you stay with WeConcierge, you can count on more than a clean home.
Homes are routinely inspected to make sure amenities are present and in working order.
Finally, guests can simply arrive and relax, since we provide every home with starter amenities like hair and body care products, cleaning supplies, and additional stock of basic household items like toilet paper, a new sponge and dishwashing soap.
Introducing enhanced cleaning protocol
Since we opened our doors in 2018, WeConcierge homes have been serviced and cleaned in line with a set of consistent, high standards.
Our professional team is committed to providing clean and safe homes for our guests and owners each and every stay.
Now, on top of our standard cleaning guidelines, we’ve launched an enhanced protocol for vacation rental cleanliness. This new cleaning program meets or exceeds government recommendations.
As the market in Quintana Roo reopen and we start welcoming guests, our goal is to provide even more support and protection to everyone in our community.
Read on to learn more about WeConcierge enhanced cleaning protocol.
Protecting our teams
The health and safety of our teams is of the utmost importance to us.
Our employees will be provided with, and expected to wear, personal protective equipment (gloves and face masks) at all times while visiting homes for maintenance, housekeeping, or any other purpose.
Also, only one employee will be present in each home at a time. If more than one employee happens to be in a home, they will maintain 6 feet of distance from each other at all times.
If an employee shows signs of illness, or reports coming into contact with someone who is suspected of having COVID-19, they will not be allowed to work.
Maintenance requests from guests during their stay are being evaluated based on the urgency of the need. Non-emergency maintenance items will be addressed after check-out. For anything that requires immediate attention during a stay, guests will be asked to leave the home or remain in a different room from the employee, and the employee will wear a mask and gloves while in the home.
Sanitizing and disinfecting
To maximize ventilation and air out the home, our housekeeping staff will open windows while cleaning.
They will then close and lock all windows before leaving the property.
We’re washing and drying all towels and sheets at high temperatures, and employees put on fresh gloves prior to remaking the beds and laying out clean towels.
Once the home is thoroughly cleaned, we treat both hard and soft surfaces throughout the home with a hospital-grade disinfectant.
While disinfecting, we pay special attention to high-touch surfaces, including: doorknobs (inside and out), lockboxes or electronic lock panels, elevator buttons, stair railings, telephone, light switches, remote controls, arms of chairs, refrigerator, door handles, toilets, faucets and knobs, and play sets/toys, to name just a few.